Refund & Cancellation Policy

Last updated: 02-08-2025

1. Services Covered

This policy applies to purchases and subscriptions made through the Elldy BI platform, including paid plans, advanced analytics, and associated features.

2. Free Trial

• We offer a 21-day free trial to help you explore Elldy BI before committing to a paid plan.
• During this period, you can try all key features with limited resource quotas.
• No payment is required during the trial period.

3. Subscription Activation

• Once you upgrade to a paid subscription (Pro, Business, or Custom), certain infrastructure such as storage, compute power, and reserved resources are immediately allocated to your account.
• Hence, subscriptions become non-refundable once activated post-trial.

4. Cancellation Policy

• You can cancel your subscription at any time via your account settings.
• Cancelled accounts will continue to have access until the end of the current billing cycle.
• No partial or prorated refunds are issued for cancellations made mid-cycle.

5. Refunds

Refunds are generally not applicable for subscriptions after the trial period. However, exceptions may be considered in the following cases:

• Accidental duplicate payments
• Transaction failure with successful debit
• Billing errors caused by our system

Refund requests must be made within 7 days of the transaction by contacting us at billing@elldy.com.

6. Non-Refundable Situations

• Paid subscriptions after trial completion
• Usage-based resource allocation (storage, team members, etc.)
• Delayed cancellation requests after subscription renewal

7. How to Request a Refund (if applicable)

To request a refund (for exceptions), please provide the following details:

• Registered email address
• Transaction ID and payment date
• Reason for the request

Send your request to: billing@elldy.com

8. Contact

For questions related to billing or subscriptions, please contact our support team at:
Email: billing@elldy.com
Website: www.elldy.com